Hotel Front Desk Agent

Home2 Suites by Hilton Airport North • Phoenix, AZ

390d • $34,320 - $36,400

About The Position

We are seeking a Front Desk Agent to join our team at Home2 Suites by Hilton Airport North. The ideal candidate will have a passion for hospitality and excellent customer service skills, playing a crucial role in ensuring guest satisfaction and a positive experience during their stay.

Requirements

• Previous experience in a hotel or hospitality setting is preferred
• Knowledge of phone systems and phone etiquette
• Strong guest service and guest relations skills
• Multilingual abilities are a plus
• Familiarity with hotel management or hospitality management is advantageous

Responsibilities

• Greet and check-in guests in a friendly and professional manner
• Answer phone calls and provide information to guests
• Assist guests with inquiries and resolve any issues promptly
• Process reservations and check-outs efficiently
• Maintain a clean and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed