Hotel Front Desk Agent

Oxford, ME

Amusement, Gambling, and Recreation Industries

About the position

The position involves answering incoming phone calls and operating the telephone system to receive and relay messages to the appropriate parties. The role also includes answering guest questions regarding the facility and surrounding area, acting as a sales member for the promotion of internal events, dining, and packages, and promoting outstanding customer relations.

Responsibilities

• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages
• Promotes outstanding customer relations

Requirements

• High School Diploma or equivalent
• Minimum of one (1) year prior experience in guest service capacity
• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
• Effective communication skills with the ability to communicate with both guests and co-workers
• Must have basic math skills with the ability to accurately handle cash and process sales transactions
• Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred
• Ability to create a positive and upbeat work environment