Hotel Front Desk Agent

$35,360 - $37,440/Yr

Holiday Inn Express and Suites Chicago-Schaumburg - Schaumburg, IL

Part-time,Full-time - Entry Level

Schaumburg, IL

About the position

The Front Desk Agent at Holiday Inn Express and Suites Chicago-Schaumburg is responsible for being the first point of contact for guests, providing exceptional customer service, and maintaining high hospitality standards. This role involves managing guest check-ins and check-outs, handling inquiries, and ensuring a smooth experience for all guests.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and room assignments
• Manage phone systems, including answering and directing calls
• Process payments and maintain guest accounts
• Handle guest requests promptly and effectively
• Perform night audit duties as needed

Requirements

• Previous experience in a hotel or resort setting is preferred
• Strong guest relations skills with a focus on delivering exceptional service
• Bilingual proficiency is advantageous
• Familiarity with night audit procedures is beneficial
• Knowledge of guest services and hospitality management principles
• Proficient in phone etiquette and handling various guest situations

Nice-to-haves

• Bilingual proficiency
• Familiarity with night audit procedures

Benefits

• Employee discount
• Flexible schedule
• Professional development assistance