Hotel Front Desk Clerk/Night Auditor
$35,360 - $35,360/Yr
Ellicott Development Company - Buffalo, NY
posted 2 months ago
Part-time - Entry Level
Buffalo, NY
Construction of Buildings
About the position
The Front Desk Clerk/Night Auditor at Aloft Buffalo Downtown is responsible for providing exceptional customer service during the overnight shift. This role involves greeting guests, managing room assignments, and addressing guest inquiries and complaints, all while maintaining a friendly and professional demeanor. The position is part-time and requires candidates to work weekends, with a premium pay for overnight shifts.
Responsibilities
- Greet, register, and assign rooms to guests.
- Utilize suggestive selling techniques to sell rooms and advance reservations.
- Promptly follow up on guest complaints and requests with the appropriate department.
- Resolve minor complaints to the satisfaction of guests.
- Exhibit a friendly and helpful attitude to enhance guest experience.
Requirements
- Entry-level position with a focus on customer service.
- Ability to communicate clearly in person and on the phone.
- Team-oriented with a friendly and outgoing personality.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- 401(k) matching
- Life insurance
