Hotel Front Desk Clerk

$24,960 - $24,960/Yr

Best Western Hotels & Resorts - Portland, TX

Part-time - Entry Level

Portland, TX

1-10 employees

Accommodation

About the position

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant stay. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
• Handle reservations, modifications, and cancellations promptly using hotel management software.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve any issues or complaints in a timely manner to ensure satisfaction.
• Maintain accurate records of room availability and rates, as well as process payments securely.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Utilize phone systems effectively to manage incoming calls and assist guests with inquiries or requests.
• Uphold hotel policies regarding security and confidentiality of guest information.

Requirements

• Previous experience in customer service or hospitality management is preferred but not required.
• Strong phone etiquette skills to communicate effectively with guests over the phone.
• Familiarity with front desk operations in a hotel or resort setting is advantageous.
• Excellent guest relations skills to foster positive interactions with diverse clientele.
• Multilingual abilities are a plus, enhancing communication with international guests.
• A commitment to providing outstanding customer service in a fast-paced environment is essential.

Benefits

• Pay: From $12.00 per hour
• Part-time schedule
• Opportunity to work in a hospitality environment