About the position
Stay Lodge of Charlotte is seeking a highly motivated Front Desk Clerk for a hotel property. The Front Desk Clerk will play a crucial role in assisting the General Manager with day-to-day operations, ensuring that the hotel runs smoothly and efficiently. This position requires a proactive individual who can lead and observe performance to ensure adherence to hotel policies and established operating procedures. The Front Desk Clerk will be responsible for receiving and resolving guest complaints, as well as assisting the General Manager in the service recovery process. Maintaining accurate records for the front desk is essential, as this ensures proper care and reporting for financial transactions and guest forms. The Front Desk Clerk must adhere to all franchise and company procedures and regulations, as well as standard operating procedures, to ensure compliance with hotel operating controls, policies, and service standards. In addition to these responsibilities, the Front Desk Clerk will build loyalty through proactive communication, setting and managing expectations, and delivering solid business results. The role also involves assisting the General Manager with key property issues, including capital projects, customer service, and refurbishment. Daily, weekly, and monthly property inspections will be part of the job to ensure that the property, grounds, physical plant, and work areas are maintained to standard. The Front Desk Clerk may also be required to cover shifts in all departments as scheduled by the General Manager and perform any other duties assigned by the General Manager or Management.
Responsibilities
- Assist the General Manager in day-to-day operations.
- Lead and observe performance to ensure adherence to hotel policies and established operating procedures.
- Receive and resolve guest complaints and assist the General Manager in the service recovery process.
- Maintain accurate records for the front desk to ensure proper care and reporting for financial transactions and guest forms.
- Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Build loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
- Assist the General Manager in key property issues including capital projects, customer service, and refurbishment.
- Perform daily, weekly, and monthly property inspections.
- Ensure property, grounds, physical plant, and work areas are maintained to standard.
- Cover shifts in all departments as scheduled by the General Manager.
- Perform all other duties as assigned by the General Manager or Management.
Requirements
- Coachable attitude (willingness to listen and learn).
- Self-starter (ability to take initiative).
- Ability to operate and learn computer software.
- Ability to identify problems, formulate a plan, and take action to have the issue corrected.
- Ability to multi-task in a fast-paced industry.
- 1 year of management experience in the multi-family or hospitality industry (preferred).
Benefits
- Benefits offered to all eligible employees.
