Hotel Front Desk Clerk

$23,234 - $27,040/Yr

Dry Clean Express - Chickasha, OK

Part-time,Full-time - Entry Level

Chickasha, OK

Personal and Laundry Services

About the position

The Hotel Front Desk Clerk is a vital role within the hospitality team, serving as the first point of contact for guests. This position focuses on delivering exceptional customer service, managing check-in and check-out processes, and assisting with various administrative tasks to ensure a smooth operation of the hotel. The ideal candidate will possess strong communication skills and attention to detail, contributing to a positive guest experience.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Manage the check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications in the hotel management system.
• Respond to guest inquiries and resolve issues promptly to ensure guest satisfaction.
• Process payments and maintain accurate records of transactions.
• Conduct night audits as required, ensuring all financial transactions are balanced.
• Maintain a clean and organized front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
• Provide information about local attractions, dining options, and hotel amenities.
• Uphold hotel policies and procedures while maintaining a positive guest experience.

Requirements

• Proficient in phone systems and communication tools.
• Strong background in guest services with a focus on customer satisfaction.
• Experience with night audit procedures is preferred but not mandatory.
• Familiarity with hotel management software is advantageous.
• Excellent customer service skills with the ability to handle diverse situations calmly.
• Knowledge of hospitality management principles is beneficial.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Nice-to-haves

• Bilingual or multilingual skills are a plus, enhancing communication with guests from various backgrounds.

Benefits

• Flexible scheduling options for part-time and full-time roles.