Hotel - Front Desk Clerk

Three Rivers Casino - Florence, OR

Part-time - Entry Level

Florence, OR

Accommodation

About the position

The Hotel Front Desk Clerk at Three Rivers Casino is responsible for providing exceptional guest service by welcoming guests, managing check-in and check-out processes, and addressing guest inquiries. This part-time role requires effective communication and multitasking skills to ensure a pleasant experience for all hotel visitors.

Responsibilities

• Courteously and enthusiastically greets guests and determines their needs for prompt service.
• Accurately and efficiently performs check-in or check-out functions of the front desk.
• Provides guests with information on TRCR amenities and services, and local attractions.
• Makes reservations and answers general questions about all the property has to offer.
• Cheerfully offers to provide door service and bell/valet service as needed.
• Promptly answers incoming calls and accurately makes hotel reservations or determines other needs.
• May cover for Telephone Specialists, efficiently operates multi-line phone, ensuring effective transfers while prohibiting disconnections.
• Explains Players Club benefits and marketing promotions and programs to our guests at every opportunity.
• Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remains current on room rates, room availability, group and property events, and emergency procedures.
• Informs management of guests' special requests or needs.
• Ensures guests' profiles are properly noted in the Hotel Booking System by the appropriate hotel department prior to check-in.
• Provides all above guest interactions applying TRCR service standards.
• Other duties as directed by management.

Requirements

• Minimum age requirement for this position is 18 years old.
• High School Diploma or equivalent preferred.
• Must have a valid driver's license.
• General understanding of computer programs, including all Windows applications required.
• Ability to operate multi-line phone.
• Hotel or Players Club experience preferred.
• Ability to work independently, in high pressure situations with strong attention to detail.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.

Nice-to-haves

• Hotel or Players Club experience preferred.