Hotel Front Desk Night Auditor

$27,040 - $27,040/Yr

Hilton - Dry Ridge, KY

Full-time - Entry Level

Dry Ridge, KY

11-50 employees

Accommodation

About the position

The Night Auditor position at Rolling Hills Hospitality is a vital role that combines customer service with financial oversight. This position is responsible for ensuring accurate financial records, providing exceptional guest experiences, and performing various front desk duties during the overnight shift. The role is designed for individuals who are detail-oriented, enjoy working with numbers, and have a passion for hospitality.

Responsibilities

• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
• Perform additional bookkeeping, administrative, and accounting procedures as required.
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.
• Ensure all guests feel they are having an exceptional experience at the property.

Requirements

• Overnight shift; requires flexible hours.
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.
• Computer proficiency is required; experience with accounting or reservation software is preferred.
• Some college is preferred but a high school diploma or equivalent is required.
• Great communication and excellent customer service skills are required.

Benefits

• Training and development opportunities
• Supportive team environment
• Career advancement potential