Hotel Front Desk- Part Time

$35,360 - $35,360/Yr

Rri West End Limited - Tempe, AZ

Part-time - Entry Level

Tempe, AZ

11-50 employees

About the position

We are seeking a Part Time Night Audit Front Desk Agent to join our team, responsible for maintaining positive guest interactions and ensuring quality service. This role involves handling guest check-ins and check-outs, managing reservations, and performing daily cash counts, all while upholding customer satisfaction and hotel safety standards.

Responsibilities

• Welcome guests with proper greeting and perform all guest related services.
• Handle reservation requests; check guests in/out; manage guest accounting such as cash and PCI policies.
• Make, change, and monitor reservations; review and report rate availability; update and monitor room status.
• Inform Hotel Management of any possible sales leads or events in the area.
• Maintain confidentiality of guest information and pertinent hotel data.
• Perform daily cash count in drawer and safe.
• Complete all required reports on daily shift report.
• Communicate with Hotel Management and other GSR's about issues, requests or concerns regarding guests or rooms.
• Work with housekeeping and maintenance to communicate room status.
• Cross train in all front desk shifts and other departments in the hotel.
• Train new hires in all front desk procedures and policies.
• Comply with all company and OSHA standards related to safety and security.
• Maintain professional and proper company dress code standards.
• Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests.

Requirements

• HS Diploma or equivalent work experience.
• 1-2 years of previous experience in customer service.
• Must have basic office skills (i.e., Math, cash handling, computer skills, etc.).
• Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard.
• Able to be self-started and work with minimal supervision.
• Have basic communication skills (reading, writing, comprehension).
• Decision making and problem-solving skills.

Nice-to-haves

• Bi-lingual (English Spanish) preferred but not required.

Benefits

• Competitive Pay
• PTO after 3 years of service and each year after
• Career Growth Opportunities
• BFF Referral Program
• Flexible Scheduling