Hotel Front Desk Receptionist Full-time

$29,120 - $31,200/Yr

Holiday Inn - Billings, MT

Full-time - Entry Level

Billings, MT

Accommodation

About the position

The Hotel Front Desk Receptionist at Holiday Inn Express & Suites Billings West is responsible for providing exceptional guest service and ensuring a positive experience for all visitors. This full-time position involves managing front desk operations, including handling reservations, operating the PBX switchboard, and maintaining a clean and organized work area. The role requires working various shifts, including weekends, and offers opportunities for advancement within the company.

Responsibilities

• Assist guests in a sincere and courteous manner to ensure 100% guest satisfaction.
• Operate PBX switchboard efficiently and professionally, receiving and transferring calls.
• Accurately sell rooms and make reservations for guests.
• Listen to guests and anticipate needs or concerns before problems occur.
• Maintain a clean and neat area and appearance at the front desk.
• Complete cleaning and paperwork tasks to ensure the hotel remains organized and clean.

Requirements

• High school diploma or GED (preferred).
• Experience in hospitality is a plus.

Nice-to-haves

• Previous experience in a front desk or guest service role.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance