Hotel Front Desk Receptionist

$31,200 - $37,440/Yr

Unclassified - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

About the position

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! As a Front Desk Receptionist at the Fairfield Inn by Marriott Kansas City Downtown/Union Hill, you will play a crucial role in creating a welcoming atmosphere for our guests. Your primary responsibilities will include welcoming guests, managing their account information, and ensuring they have everything they need for an exceptional stay. This position is ideal for individuals who thrive in a high-energy environment and are looking for growth opportunities with flexible hours. In this role, you will be responsible for welcoming, registering, checking in, and checking out guests staying at the hotel. You will provide keys and room numbers, record credit card information, and manage room bookings in-person, online, and through incoming calls. Additionally, you will answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs. You will also be tasked with fielding customer complaints when necessary and working closely with the housekeeping staff to ensure rooms are ready for new guests. Accurate bookkeeping is essential, as you will need to keep precise records of all hotel guest account information. This position offers a competitive hourly wage of $15 - $18, and we are looking for candidates who are ready to start their application today!

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel.
• Provide keys and room numbers, and record credit card information.
• Manage room bookings in-person, online, and through incoming calls.
• Answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• Field customer complaints when necessary.
• Work with the housekeeping staff to ensure rooms are ready for new guests.
• Keep accurate records of all hotel guest account information.

Requirements

• Has experience answering telephone calls and troubleshooting stressful situations.
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
• High school graduate, GED recipient, or equivalent.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.

Benefits

• Flexible schedule
• Food provided