Hotel Front Desk Supervisor, Mardi Gras Casino

$31,200 - $35,360/Yr

Delaware North - Cross Lanes, WV

Full-time - Entry Level

Cross Lanes, WV

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hotel Front Desk Supervisor at Mardi Gras Casino is responsible for overseeing front desk operations and ensuring exceptional guest service. This full-time role involves training and supervising front desk team members, implementing policies and procedures, and coordinating with other departments to enhance the guest experience.

Responsibilities

• Train and supervise front desk team members to ensure adherence to quality standards, deadlines, and proper procedures.
• Evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide guidance on handling difficult problems or resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
• Coordinate with the housekeeping department.

Requirements

• At least 2 years' experience in hospitality, with front desk experience preferred.
• Prior supervisory experience preferred.
• Computer literate in MS Office programs; some experience with property management systems preferred.
• Fluency in English, both spoken and written.

Nice-to-haves

• No college degree required.

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement