Hotel Front Office Supervisor - Grayson Hotel

$39,520 - $43,680/Yr

Think Hospitality, LLC. - Miami, FL

Full-time - Entry Level

Miami, FL

Accommodation

About the position

The Front Office / Guest Service Supervisor at Grayson Hotel is responsible for managing the front desk operations, ensuring exceptional guest service during check-in, checkout, and throughout guests' stays. This role involves supervising front desk staff, handling guest inquiries, and maintaining operational standards to enhance guest satisfaction and financial performance.

Responsibilities

• Greet, check-in, and checkout guests in a friendly and efficient manner.
• Assist with scheduling, hiring, and training front desk employees as needed.
• Monitor, coach, and evaluate guest service representatives and night auditors.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Obtain necessary information for room reservations and follow rate-quoting procedures.
• Follow cash handling and credit policies diligently.
• Operate all relevant aspects of the Front Desk computer system effectively.
• Balance and prepare paperwork for closing shifts according to hotel standards.
• Stay informed about rates, packages, special promotions, and in-house groups.
• Knowledge of emergency procedures and assist when needed.
• Support coworkers and team members to ensure efficient operations.
• Perform special assignments and projects as requested by management.

Requirements

• High School diploma or GED required.
• 2+ years of front desk experience in a hotel or related field required.
• Basic proficiency in Microsoft Office and hotel property management systems required.
• Bilingual in English and Spanish preferred.