Hotel General Manager (Comfort Inn & Suites)-Waterloo-Cedar Falls, IA

$36,375 - $50,000/Yr

Open Door Hospitality - Waterloo, IA

Full-time - Mid Level

Waterloo, IA

Accommodation

About the position

The Hotel General Manager at Comfort Inn & Suites in Waterloo-Cedar Falls, IA is responsible for overseeing the daily operations of the hotel, ensuring a high level of guest satisfaction and efficient functioning of all departments. This role involves managing staff, implementing revenue strategies, and maintaining hotel standards.

Responsibilities

• Oversee the daily operations of the hotel, ensuring smooth and efficient functioning
• Manage and supervise hotel staff, including front desk, housekeeping, and maintenance teams
• Develop and implement strategies to maximize revenue and occupancy rates
• Monitor guest satisfaction and address any concerns or issues promptly
• Coordinate with various departments to ensure a seamless guest experience
• Maintain high standards of cleanliness, safety, and hygiene throughout the hotel
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Train and mentor staff to provide exceptional customer service
• Conduct regular inspections to ensure compliance with hotel policies and procedures
• Collaborate with the sales and marketing team to promote the hotel and attract new guests

Requirements

• Previous experience in hospitality management or related field
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Proficiency in multiple languages is highly desirable
• Knowledge of revenue management principles and practices
• Familiarity with human resources processes and procedures
• Experience in night audit operations is a plus

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance