Hotel General Manager/Innkeeper

Snowbird Lodge - Robbinsville, NC

Full-time - Mid Level

Robbinsville, NC

About the position

The Hotel General Manager/Innkeeper at Snowbird Lodge is responsible for overseeing all aspects of the lodge's operations, ensuring exceptional guest experiences, and managing staff development. This role requires a passion for food service and community engagement, with a focus on achieving financial goals and maintaining high service standards. The General Manager will lead a collaborative team environment and act as an ambassador for the Indigo Road Hospitality Group, promoting internal hospitality and memorable experiences for guests.

Responsibilities

• Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment.
• Oversee, maintain and manage food and service quality.
• Assess, implement and manage service standards by ensuring consistency across operational procedures.
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Create and carry out strategic business objectives that mitigate risk and maximize profit across recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH).
• Forecast financial trends to control labor, food and beverage cost.
• Partner with General Manager to ensure a positive and collaborative environment.
• Lead by example and set the tone for health, safety and cleanliness throughout the property.

Requirements

• 6+ years' experience managing full-service lodge experiences in a hospitality forward and food focused environment.
• Strong passion for food service and community engagement.
• Ability to encourage staff development and promote a positive experience for staff and guests.
• Experience in preparing budgets and analyzing financial variances.
• Strong problem resolution and effective communication skills.

Nice-to-haves

• Experience in a high-volume food service environment.
• Knowledge of local culinary trends and community engagement strategies.

Benefits

• Competitive base pay with performance-based bonuses paid quarterly.
• Paid Time Off (PTO) after 90 days.
• Health insurance including medical, dental, vision, telemedicine, life, short-term disability, and long-term disability.
• 401K retirement plan with 50% match up to the first 6% investment.
• Zero-interest home loan program to assist with purchasing a home.
• Cost-free employee savings program for various services and products.
• Zero-interest hospitality school loan program for attending college classes in the hospitality industry.
• Employee discounts across 15 restaurant concepts and growing boutique hotel collection.
• 4 weeks of maternity/paternity leave.