Hotel General Manager

$70,000 - $70,000/Yr

Park Inn - Santa Rosa, CA

Full-time - Senior

Santa Rosa, CA

Accommodation

About the position

The Hotel General Manager at Park Inn Santa Rosa, CA is responsible for overseeing the daily operations of the hotel, providing strategic direction, and ensuring a smooth and profitable business. This role involves managing a diverse workforce, addressing customer complaints, and enhancing the hotel's reputation to expand clientele. The ideal candidate will be a team player and effective leader, fostering cooperation among staff and ensuring high standards of service.

Responsibilities

• Supervise work at all levels including receptionists, kitchen staff, maids, and office employees, setting clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets and expenses, analyze financial information, and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services.
• Communicate with customers, addressing complaints and providing solutions.
• Deal with maintenance issues, staff shortages, and renovations.
• Collaborate with external parties such as suppliers and event planners.
• Inspect facilities regularly to ensure compliance with health and safety standards.

Requirements

• Proven experience as Hotel Manager or in a relevant role.
• Fluency in English; knowledge of other languages is a plus.
• Understanding of hotel management best practices and relevant laws.
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.
• Excellent customer service skills and a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with the ability to multi-task and work well under pressure.
• Outstanding leadership skills and great attention to detail.
• Degree in Business Administration, Hotel/Hospitality Management or relevant field.
• High school diploma or equivalent.
• Authorized to work in the United States.
• 4 years of Hotel General Manager experience.
• 4 years of customer service experience.

Nice-to-haves

• Knowledge of hotel management software (PMS) is an advantage.

Benefits

• Health insurance
• Paid time off
• Employee discount