Hotel General Manager

About the position

The Hotel General Manager at WaterWalk by Wyndham is a senior leadership role responsible for overseeing the overall operations, guest satisfaction, and financial performance of the hotel. This position requires a seasoned hospitality professional with strong business acumen and leadership skills, committed to delivering outstanding guest service and ensuring operational excellence.

Responsibilities

• Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and sales.
• Foster a culture of exceptional guest service and satisfaction throughout the hotel.
• Develop and manage the hotel budget, ensuring financial goals are met.
• Lead, motivate, and mentor hotel staff to achieve excellence in performance.
• Collaborate with the Director of Sales to drive revenue through effective sales strategies and marketing initiatives.
• Conduct regular inspections and audits to ensure adherence to brand standards and quality assurance.
• Ensure compliance with health and safety regulations, implementing protocols to maintain a safe environment for guests and staff.
• Prepare and present regular reports to corporate leadership on the hotel's performance.
• Utilize expertise in analyzing and interpreting data from standard industry reports to inform decision-making.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as a General Manager in the hotel industry.
• Strong business acumen and financial management skills.
• Excellent leadership and interpersonal abilities.
• Familiarity with hotel management software and systems.
• Ability to create and manage action plans to drive performance improvement.
• Strong analytical, strategic, and problem-solving skills.

Nice-to-haves

• Advanced degree or industry certifications are a plus.