Hotel General Manager

Marriott International - Exton, PA

Full-time - Mid Level

Exton, PA

Accommodation

About the position

The General Manager is responsible for overseeing the hotel's operations, focusing on profitability through revenue generation, cost control, and guest satisfaction. This role involves developing employees, maintaining hotel integrity, and ensuring compliance with company standards.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including training sessions presented by managers.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and supervisors.
• Ensure that all department heads maintain budgeted productivity levels and accounting procedures.
• Develop managers for future advancement through training programs.
• Conduct daily meetings focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including client meetings and hosting events.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with management trainees.
• Adhere to all company policies and train new managers for compliance.
• Oversee the budget process as required.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily.
• Ensure all financial documents are received by the Corporate Office monthly.
• Ensure cleanliness and maintenance of the property through inspections and preventive maintenance programs.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and staff.
• Forecast the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct management interviews and follow hiring procedures.
• Interview all prospective final candidates for management positions.
• Perform performance appraisals for Executive Committee members and ensure compliance.
• Motivate, coach, counsel, and discipline management personnel as needed.
• Perform other duties as requested by the Vice President or Regional Director of Operations.
• Ensure fair and equitable treatment of all employees according to company standards.
• Meet clients on the property to assist in the sales effort.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure procedures for handling the hotel safe are followed and audits occur monthly.
• Conduct monthly credit meetings and take an active role in credit and collection policies.
• Complete required corporate training modules and become certified to train others.
• Ensure all scheduled meetings take place on the property.

Requirements

• At least 6 years progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Ability to lift, carry, push, pull, or otherwise move objects up to 20 pounds occasionally and 10 pounds frequently.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Strong multitasking and prioritization skills to meet deadlines.
• Warm and friendly demeanor at all times.
• Ability to handle problems effectively, including anticipating and solving issues as necessary.
• Ability to maintain confidentiality of information.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance