Hotel General Manager

$55,000 - $60,000/Yr

BEST WESTERN BUFFALO INN AND SUITES-AIRPORT - Buffalo, NY

Full-time - Senior

Buffalo, NY

About the position

The Hotel General Manager at Best Western Buffalo Inn and Suites-Airport is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest satisfaction, and leading a team to achieve financial success. This role requires a creative thinker who can implement effective marketing strategies and maintain high standards of service and cleanliness throughout the hotel.

Responsibilities

• Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities.
• Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies.
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals.
• Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.

Requirements

• Must have at least 5 or more years of experience in the hospitality field.
• Proven customer service experience as a manager; strong guest-focused mentality.
• A proven record of experience managing a team, preferably in the hospitality field, is required.
• Exhibit excellent organizational, communication, and problem-solving abilities.
• You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study.