Hotel General Manager

Quality Inn & Suites • Warren, MI

399d • $50,509 - $60,828

About The Position

The Hotel General Manager at Quality Inn & Suites in Warren, MI is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest service, and managing hotel staff. This role requires strong leadership and organizational skills to create memorable experiences for guests while maintaining high standards of cleanliness and safety.

Requirements

• Previous experience in hotel management or a related field is required
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both verbal and written
• Multilingual abilities are highly desirable to cater to diverse guests
• Proficient in using phone systems and other hotel software applications
• Knowledge of hospitality industry trends and best practices
• Familiarity with human resources processes such as hiring, training, and performance management
• Strong problem-solving skills with the ability to make quick decisions under pressure

Responsibilities

• Oversee the daily operations of the hotel, ensuring smooth and efficient functioning
• Manage and supervise all hotel staff, including front desk, housekeeping, and maintenance teams
• Provide exceptional guest service and ensure guest satisfaction throughout their stay
• Handle guest complaints and resolve any issues that may arise in a timely and professional manner
• Maintain high standards of cleanliness, safety, and maintenance throughout the hotel
• Develop and implement hotel policies and procedures to ensure efficient operations
• Monitor and manage hotel budgets, expenses, and revenue to achieve financial goals
• Collaborate with other departments such as sales, marketing, and human resources to optimize hotel performance
• Conduct regular staff meetings to communicate goals, expectations, and provide training opportunities

Benefits

• Health insurance
• Paid time off
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: No Education Listed