Hotel General Manager

Hilton - Winston-Salem, NC

Part-time,Full-time - Mid Level

Winston-Salem, NC

1,001-5,000 employees

Accommodation

About the position

The General Manager at Hampton Inn and Suites is a key member of the property leadership team, responsible for the total operation of the hotel. This role involves maintaining high ethical leadership to achieve business goals, ensuring guest and associate satisfaction, and overseeing the overall performance of the hotel's operations, including financial management and compliance with brand standards.

Responsibilities

• Oversee day-to-day operations of the hotel.
• Ensure guest and associate satisfaction is prioritized.
• Assist with the overall performance of the property's operations, including P&L, guest satisfaction, brand quality assurance, budget, and labor.
• Train associates on brand and company standards to maximize revenue and reinforce superior service culture.
• Maintain compliance with brand and company initiatives.
• Inspect and oversee safety and security standards.
• Support guest experience and satisfaction in all operations.
• Collaborate with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership to achieve property and company goals.
• Actively engage with the local community as the face of the property.

Requirements

• Associates/Bachelor's Degree
• Minimum 3 years experience as a hotel general manager
• Experience working at a hotel establishment
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
• Skills to lead a team to deliver exceptional guest service
• Knowledge of local and state compliance laws
• Proven track record of meeting budgets and understanding profit & loss statements.

Nice-to-haves

• Excellent communication and problem-solving skills
• Ability to develop leadership qualities in staff
• Maintain positive relationships with management company, property owners, and clients
• Implement procedures for cost control & inventory management
• Ensure hotel policies and brand standards are followed.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition reimbursement
• Competitive Compensation with incentives
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development
• Wellbeats APP to support physical and mental wellness
• Fundraising matching funds program
• Volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts