Hotel General Manager

Idm Hospitality Management - Hastings, MN

Full-time - Senior

Hastings, MN

About the position

The General Manager at IDM Hospitality is responsible for overseeing the daily operations of the Confluence Hotel in Hastings, Minnesota. This role requires a balance of effective leadership, operational management, and a commitment to delivering exceptional guest service. The General Manager will lead the hotel’s strategic planning, budgeting, and performance management while ensuring high levels of guest and employee satisfaction.

Responsibilities

• Lead, direct and manage all hotel operations including budgeting and forecasting.
• Implement and comply with all company policies and standards.
• Oversee all sales and marketing initiatives.
• Ensure guest and associate satisfaction levels remain high.
• Monitor and develop team member performance, including department heads.
• Recruit, interview, and train team members as needed.
• Oversee service quality, operational efficiency, and standards compliance.
• Identify operational performance gaps and implement corrective measures.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements

• High School Diploma or GED required.
• Two-year associate's degree in Business Administration, Hotel Management, or related field preferred.
• Four years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations required.
• Prior supervisory experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Nice-to-haves

• Bachelor's degree in Business Administration or Hotel Management.
• Experience in budgeting and financial analysis.
• Knowledge of computer accounting programs.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• 401(k) matching
• Life insurance