American Cruise Lines - Robinsonville, MS
posted about 2 months ago
Full-time - Mid Level
Robinsonville, MS
Scenic and Sightseeing Transportation
About the position
The Hotel General Manager at American Cruise Lines is a leadership role responsible for overseeing hotel and food service operations on board the cruise ships. This position ensures that guests receive the highest level of service in a clean and safe environment while managing a team of hotel staff. The role involves traveling across various waterways in the United States, providing a unique opportunity to experience different cities and landscapes while working in the hospitality industry.
Responsibilities
- Lead the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to guests.
- Resolve guest complaints in a timely manner.
- Provide a positive guest experience through quality, safety, and strong customer service.
- Continuously improve the daily performance of the shipboard team and hotel department.
- Communicate effectively to all other departments including housekeeping, food and beverage, etc.
- Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time.
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
- Perform bartending duties as needed with other management personnel.
Requirements
- 3+ years of hotel or food and beverage management experience.
- Bachelor's degree in business or hospitality management is preferred.
- Willing to live and work aboard the ship.
- Optimism and a hardworking drive to succeed.
- Transportation Worker Identification Credential (TWIC)
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid training
