Hotel General Manager

About the position

The General Manager at Home2 Suites by Hilton in Hoover, Alabama, is responsible for leading the hotel team and overseeing all aspects of hotel operations. This role focuses on ensuring exceptional guest experiences while maintaining high service standards, quality, and profitability. The ideal candidate will possess strong leadership skills and a passion for hospitality, driving the hotel to achieve its financial and operational goals.

Responsibilities

• Lead, mentor, and develop a diverse hotel staff, fostering a positive and productive work environment.
• Oversee daily hotel operations, ensuring all departments run smoothly and efficiently, including front desk, housekeeping, breakfast, and maintenance.
• Ensure guest satisfaction by maintaining high standards of service quality and promptly addressing any guest concerns or complaints.
• Develop and manage budgets, forecast revenue, control expenses, and ensure the property meets its financial objectives.
• Work with the sales and marketing team to develop and execute strategies that drive room occupancy, revenue, and guest loyalty.
• Ensure compliance with Hilton brand standards, local regulations, and safety policies, prioritizing the well-being of both guests and employees.
• Build positive relationships within the community, participating in local events and promoting the hotel's presence.

Requirements

• Minimum of 3-5 years of experience in a hotel management role, preferably with Hilton or other major hotel brands.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent experience considered.
• Strong leadership, organizational, and communication skills; proven ability to manage teams, resolve conflicts, and improve operational performance.
• Solid understanding of budgeting, forecasting, and financial reporting.
• A passion for hospitality and a dedication to providing exceptional guest experiences.
• Proficiency in hotel management software, Microsoft Office, and other relevant platforms.

Nice-to-haves

• ServSafe certification preferred
• CPR & First Aid certification preferred

Benefits

• Competitive salary and bonus potential
• Hilton Team Member Travel Program discounts
• Career development and growth opportunities within Hilton's and Baron Hospitality networks
• Supportive and collaborative work environment