Hotel General Manager

$69,000 - $94,000/Yr

Buffalo Lodging Associates - Cheektowaga, NY

Full-time - Senior

Cheektowaga, NY

Real Estate

About the position

The General Manager at Courtyard by Marriott Buffalo Downtown/Canalside is responsible for leading the hotel team, ensuring operational excellence, and achieving guest satisfaction and revenue targets. This role involves strategic planning, staff management, and maintaining the hotel's physical property and culture aligned with Buffalo Lodging Associates' values of Excellence, Passion, Integrity, and Inclusiveness.

Responsibilities

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved.
• Leading all associates to achieve BLA's service and satisfaction targets through positive guest experiences.
• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
• Managing loss prevention and risk management policies, safety standards and claims reporting.
• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values.
• Managing direct reports by ensuring employment practices are followed, such as recommendations on employment decisions and supporting performance management.
• Taking part as a leader in the community and maintaining a positive image for the property and BLA.
• Daily involvement in the Sales and Revenue Management function.

Requirements

• Two (2) or more years' experience as a General Manager of a hotel with Branded property experience.
• Extensive experience with rooms and F&B.
• Working knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, and long-range planning.
• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership experience.

Nice-to-haves

• Hotel management experience (1 year preferred).

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance
• Referral program