About the position
The Room Attendant position at First Hospitality is essential for creating a welcoming and relaxing environment for hotel guests. This role involves cleaning and styling hotel rooms and public areas to brand standards, ensuring that every detail is attended to for guest satisfaction. Room Attendants are responsible for exceeding guest expectations, addressing requests promptly, and collaborating with the Guest Services team to resolve any challenges that may arise.
Responsibilities
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
- Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
- Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- Take on additional tasks as necessary or assigned by hotel leadership.
Requirements
- Effective verbal and written communication skills
- Must be able to speak, read, and write in primary language(s) used in the workplace
- 8+ hours per day; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Reach, bend, stoop, and pivot frequently throughout the workday.
Benefits
- Insurance enrollment available from DAY 1
- Paid time off available from DAY 1
- Holiday pay available from DAY 1
- 401(k) enrollment after 30 days
- Hotel and travel discounts at worldwide destinations
- Professional development and promotion opportunities
