Kinseth Hospitality Companiesposted 9 months ago
Full-time • Entry Level
Lafayette, LA
Accommodation

About the position

The Hotel Houseman position at Kinseth Hotel Corporation involves providing essential customer service functions and maintaining the property to ensure a pleasant experience for guests. This role is crucial in supporting various hotel operations, ensuring that guests receive timely assistance and that the hotel environment remains clean and welcoming. The Houseman will be responsible for a variety of tasks that contribute to the overall guest experience and the smooth operation of the hotel. Key responsibilities include loading, unloading, and delivering guest baggage in a courteous manner, as well as delivering messages and requested supplies to hotel rooms. The Houseman will also assist in maintaining the security of the property, ensuring the safety of guests, employees, and hotel assets. Additionally, the role involves outdoor maintenance tasks such as cutting grass and shoveling snow, as well as assisting the front desk by answering phones and providing guest service support. The Houseman will also be responsible for keeping the parking lot clean and free of hazards, transporting small equipment or tools between departments, and assisting in setting up and cleaning up banquet and meeting rooms. Cleaning duties may include emptying wastebaskets, replenishing supplies in restrooms, and delivering linen. The position requires adherence to all Kinseth Hotel Corporation policies and procedures, including maintaining a professional image and following safety standards.

Responsibilities

  • Loads, unloads and delivers guest baggage in a courteous, helpful manner.
  • Delivers messages and requested supplies to hotel guestrooms in a friendly and courteous manner to ensure guest satisfaction.
  • Assists in the security of the property including hotel guests, employees, equipment and vehicles.
  • Cuts and trims grass and shovels snow.
  • Assists front desk by answering phones, delivering guest items (pillow, blankets, roll aways, etc), and providing guest service support.
  • Provides breaks for front desk as needed.
  • Assists in keeping the parking lot clean and free of hazards.
  • Transports small equipment or tools between departments.
  • Transports customers as requested using company vehicles and obeying traffic laws.
  • Assists in setting up and cleaning up tables and chairs in banquet and meeting rooms.
  • May clean rooms or public areas as needed, including emptying wastebaskets and ashtrays and transporting trash and waste to disposal area, replenishing supplies in restrooms, delivering linen and replacing light bulbs.

Requirements

  • Ability to provide excellent customer service and maintain a professional demeanor.
  • Physical ability to perform manual labor, including lifting and moving heavy items.
  • Basic knowledge of hotel operations and maintenance tasks.

Nice-to-haves

  • Previous experience in a hotel or customer service role is preferred.
  • Familiarity with safety and security protocols in a hospitality environment.

Benefits

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants
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