Hotel Indigo Frisco - AGM

$45,000 - $55,000/Yr

Stellantis - Frisco, TX

Full-time - Mid Level

Frisco, TX

Transportation Equipment Manufacturing

About the position

The Assistant General Manager (AGM) at Hotel Indigo Frisco is responsible for maintaining high-quality services offered to guests by managing various functional areas including Reservations, Guest Registration, Concierge Services, and more. This role involves supervising staff, ensuring adherence to policies, and monitoring guest satisfaction while also managing departmental budgets and inventory.

Responsibilities

• Interviews, selects, and trains associates.
• Motivates staff through positive reinforcement and leading by example.
• Provides input during the preparation of the annual budget.
• Attends required meetings and training.
• Conducts departmental and other required meetings for which he/she is responsible.
• Ensures that established back-up procedures are in place.
• Monitors guest arrivals, ensuring special requests are met.
• Coordinates group arrivals and departures when needed.
• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival.
• Ensures a professional image is portrayed at all times by associates under supervision.
• Monitors cleanliness and neatness of departments for which he/she is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments to promote a seamless operation.
• Ensures that all equipment is maintained properly.
• Inspects shuttle van and other equipment.
• Ensures proper communication within the department by use of meetings, notice boards, log books, memos, etc.
• Administers disciplinary action, following company guidelines.
• Administers performance appraisals.
• Monitors market operations, including cleanliness and merchandising.
• Monitors pantry inventory and purchases, ensuring food supplies are always in stock.
• Reviews the guest credit report, addressing any issues.
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.
• Ensures proper staffing to service business demands.
• Provides coverage as needed.
• Reviews passenger logs, driver safety checklists, and preventative maintenance logbook.
• Reviews departmental checklists, conducting random audits to ensure tasks are completed as required.
• Monitors departmental expenses, including payroll, keeping costs at or below budgeted guidelines.
• Monitors associate time records, correcting any errors found.
• Obtains necessary authorization for corrections made and files all payroll-related documents in the appropriate secured location.
• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action, and notifies appropriate parties.
• Performs the role of Manager on Duty as needed.

Requirements

• 2 years of hotel experience required.
• Experience in hospitality and revenue management.
• Supervising experience in a hotel environment.
• Knowledge of profit & loss management.
• Strong leadership skills.
• Experience in human resources and budgeting.
• Excellent guest services skills.

Benefits

• Paid time off
• Employee discount
• Referral program