Hotel Logistics Manager

Flexjet - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Air Transportation

About the position

The Hotel Logistics Manager at Flexjet is responsible for overseeing a team of aviation professionals who manage hotel and ground transportation reservations for flight crew members. This role involves ensuring efficient operations, enhancing employee development, and fostering relationships with vendors to improve the quality of life for flight crews.

Responsibilities

• Supervise and motivate a growing team of aviation professionals.
• Conduct interviews and support the Human Resources team in onboarding new hires.
• Assist in new employee training programs to facilitate smooth integration into the team.
• Create and update departmental training manuals to ensure accuracy and relevance.
• Manage timecards, schedules, and PTO requests to ensure efficient operations.
• Continuously monitor team performance and update daily KPI reports.
• Administer warning reports, commendations, and complete annual employee performance evaluations.
• Facilitate employee development initiatives to enhance skill sets and career growth.
• Coordinate and lead departmental staff meetings to align team goals and objectives.
• Partner with departments across the Global Command Center to tackle operational challenges and achieve collective goals effectively.
• Attend vendor meetings to foster productive relationships and manage supplier interactions.
• Partner with third party hotel vendor to identify improvements to QOL for flight crews and lead strategic initiatives to ensure continued success in our crew lodging program.
• Oversee and effectively resolve hotel concerns raised by Flexjet crew members.
• Create and deliver PowerPoint presentations to groups exceeding 20 participants during new hire orientation sessions.
• Collaborate closely with the IT department to drive enhancements to current programs, maximizing employee efficiency.
• Maintain and update department databases.
• Offer strategic recommendations to Global Command Center leadership aimed at enhancing process efficiency, identifying cost-saving opportunities, and achieving operational excellence.
• Execute special projects assigned by the Director of Logistics to further departmental objectives.

Requirements

• Bachelor's degree in Business, Hospitality and Tourism Management, or related area of study.
• Minimum 3 years management experience.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Strong emphasis on exceptional customer service.
• Strong analytical and problem-solving skills.
• Excellent verbal/written communication and problem resolution skills.

Nice-to-haves

• SABRE or similar GDS experience preferred.
• Proficiency in overseeing a diverse workforce.

Benefits

• Paid time off