Live! Casino & Hotel Louisiana - Bossier City, LA
posted about 2 months ago
Full-time - Entry Level
Bossier City, LA
About the position
The Hotel Night Auditor at Live! Casino & Hotel is responsible for ensuring a seamless guest experience during the night shift. This role involves checking in and out hotel guests, processing payments, and maintaining accurate financial records for the hotel. The Night Auditor plays a crucial role in summarizing daily financial activities and ensuring compliance with hotel policies and procedures.
Responsibilities
- Check in and check out hotel guests courteously and efficiently.
- Process all payments according to established hotel requirements.
- Provide information to any guest or visitor inquiry.
- Work as part of the Front Office team to ensure a seamless guest experience.
- Check front office accounting records for accuracy and summarize information for the hotel's financial records daily.
- Track room revenue, occupancy percentages, and other front office operating statistics.
- Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day.
- Post room charges and room taxes to guest accounts, including transactions not posted during the day.
- Maintain complete knowledge of hotel features, services, room types, rates, and availability status.
- Verify that all transactions at the front desk are supported by documentary evidence and correctly posted in the system.
- Assist PBX with switchboard duties as needed.
Requirements
- High school diploma or GED equivalent.
- One to three years of previous experience in a hotel or high-end retail environment is required.
- Ability to secure and maintain licensure as required by Louisiana Gaming Control Board.
Nice-to-haves
- Retail customer service training would be a plus.
