Hotel Night Auditor - Holiday Inn KCI

Full-time - Entry Level

Kansas City, MO

About the position

The Night Auditor at Holiday Inn KCI serves as the Front Desk Attendant during the night shift, responsible for compiling and organizing end-of-day reports, checking guests in and out, and ensuring a high level of customer service. This role requires strong communication skills and attention to detail, as well as the ability to handle guest inquiries and resolve issues promptly.

Responsibilities

• Welcome all guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure necessary identification is taken from guests at check-in.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
• Accurately record guest information and preferences in the Hotel's internal system.
• Check guests out; resolve any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times; report any health and safety incidents, security breaches, or suspicious behavior to the supervisor or manager on duty.
• Assist with booking guest reservations for individual or group stays, process cancellations, revisions, and information updates on reservations as requested.
• Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
• Work closely with all departments using clear communication.
• Lead by example; encourage co-workers to perform at the highest levels.
• Engage guests to build a level of comfort during their stay.

Requirements

• High school diploma or equivalent is preferred.
• Basic computer skills and Microsoft Suite experience required.
• 1-year experience working in a hotel or similar hospitality role preferred.
• Excellent customer service skills.
• Strong communication skills.
• Great attention to detail.
• Ability to work a flexible schedule including weekends and/or holidays.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program