Hotel Night Auditor - Part Time
$33,280 - $33,280/Yr
Four Points by Sheraton Orlando Convention Center - Orlando, FL
posted 19 days ago
Part-time - Entry Level
Orlando, FL
Accommodation
About the position
The Night Auditor at Four Points by Sheraton Orlando Convention Center is responsible for performing essential night audit functions, ensuring guest satisfaction during overnight hours, and maintaining the security and smooth operation of the hotel. This role involves handling guest check-ins and check-outs, resolving inquiries, and collaborating with various hotel departments to provide exceptional service.
Responsibilities
- Perform night audit functions, including reviewing and reconciling guest accounts, processing invoices, and preparing reports for management.
- Handle guest check-ins and check-outs during the overnight shift.
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner.
- Monitor the hotel premises for security purposes and ensure the safety of guests and staff.
- Assist with administrative tasks such as filing, data entry, and record keeping.
- Collaborate with other hotel departments to ensure smooth operations during the night shift.
Requirements
- Previous experience in a hotel or hospitality setting is required.
- Familiarity with phone systems and night audit procedures is a plus.
- Excellent customer service skills with the ability to handle difficult situations with tact and diplomacy.
- Strong communication skills, both verbal and written, with proficiency in phone etiquette.
- Multilingual abilities are highly desirable to cater to a diverse range of guests.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Ability to work independently and make sound decisions during the overnight shift.
- Knowledge of hospitality management principles and practices is an asset.
- A friendly and welcoming demeanor to provide exceptional guest services.
Nice-to-haves
- Experience with LightSpeed PMS is a plus.
Benefits
- Free parking
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- Employee discount
