Hotel Night Auditor

McKibbon Hospitality - Asheville, NC

Part-time,Full-time - Entry Level

Asheville, NC

Accommodation

About the position

The Hotel Night Auditor at McKibbon Hospitality serves as the primary point of contact for guests during overnight hours, ensuring a welcoming and efficient experience. This role involves managing guest check-ins, addressing complaints, and maintaining knowledge of hotel services and operations. The position offers opportunities for professional development in a supportive work environment.

Responsibilities

• Anticipate guests' needs and respond promptly to inquiries.
• Maintain positive guest relations at all times.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel features, services, and operations.
• Process guest check-ins and verify registration information.
• Handle overbooked or 'walked' guests effectively.
• Accept and record wake-up call requests from guests.
• Communicate pertinent guest information to relevant departments.
• Resolve discrepancies on the room status report with housekeeping.
• Train in Food and Beverage operations to assist as needed.

Requirements

• Previous experience as a front desk agent or in a similar role.
• High school diploma or equivalent vocational training certificate.
• Experience in a hotel establishment is highly desired.
• Flexible schedule to work 11pm to 7am shifts.
• Proficiency with computers and basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor.
• Ability to input and access information in property management and points-of-sale systems.
• Strong verbal and written communication skills.

Nice-to-haves

• Ability to create a fun and supportive working environment.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Life insurance coverage.
• Pet insurance options.
• Short and long-term disability insurance.
• Paid time off and holidays.
• Tuition assistance for further education.
• Competitive compensation with incentives based on position.
• 401K Savings Plan with 50% matching funds.
• Associate referral program.
• Brand and company training classes.