Hotel Night Auditor

$37,440 - $41,600/Yr

Homewood Suites - Madison, WI

Full-time - Entry Level

Madison, WI

11-50 employees

Accommodation

About the position

The Hotel Night Auditor at Madison West Homewood Suites plays a crucial role in ensuring the smooth operation of the hotel during overnight shifts. This position involves balancing financial transactions, providing exceptional guest service, and maintaining accurate records while fostering a welcoming atmosphere for guests.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out property guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures
• Process departmental reports

Requirements

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Available and flexible to work from Sunday to Thursday
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem solve

Benefits

• Paid Sick Time
• Paid time off and anniversary day off with pay
• Paid volunteer hours
• Flexible schedules
• Worldwide hotel stays starting at forty-nine dollars per night
• Free night stays at NCG Hospitality hotels
• Dedicated training and development with opportunities for growth
• Educational and professional certification assistance
• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program
• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay
• Catch Of The Day Program
• Everyone Sells
• Referral program for team members