Hotel Night Auditor

$32,760 - $32,760/Yr

Delmonte Hotel Group - Rochester, NY

Full-time - Entry Level

Rochester, NY

Accommodation

About the position

The Night Auditor/Overnight Front Desk Clerk at DelMonte Hotel Group plays a crucial role in ensuring a positive experience for guests and colleagues. This position involves a variety of guest service activities, including managing reservations, processing payments, and maintaining the front desk operations during overnight hours. The role is essential for maintaining the hotel's operational balance and providing excellent customer service.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone inquiries.
• Post charges (room, food, telephone), compute bills, collect payments, and make change for guests.
• Make and confirm reservations.
• Monitor room availability and block rooms as needed.
• Program wake-up calls for guests.
• Handle guest mail and messages.
• Open and close shifts, making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file, and transmit required reports.
• Compile daily sales figures and complete daily reports.
• Complete end-of-month procedures.
• Ensure hotel PMS system is in balance with the reservations system and correct any discrepancies.
• Provide guests with information about hotel services and local area.
• Assist in maintaining the cleanliness of the lobby and surrounding areas.
• Check lobby fixtures and equipment for proper operation and report deficiencies.
• Schedule shuttle runs for guests when applicable.
• Provide safe transportation to guests using the hotel shuttle vehicle when applicable.

Requirements

• 1 to 3 months related experience in a hospitality role.
• High school diploma or GED, or equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work an overnight schedule.
• Maintain a valid Driver's License with no major violations.

Benefits

• Compensation of $15.75 per hour.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.