Hotel Operations Coordinator

Hilton - Hallandale Beach, FL

Full-time - Mid Level

Hallandale Beach, FL

101-250 employees

Accommodation

About the position

The Operations Coordinator at Hampton Inn by Hilton Hallandale Beach | Aventura plays a vital role in ensuring the smooth operation of the hotel, contributing to the delivery of the renowned Hamptonality Experience. This position is essential for maintaining high standards of guest service and operational efficiency. The coordinator will assist the General Manager in addressing guest assistance and stay experience alerts, ensuring that all guests receive the highest level of service during their stay. The role involves managing check-in and check-out processes, adhering to established security and credit policies, and utilizing the hotel's computer systems for various functions. In addition to guest services, the Operations Coordinator will be responsible for handling group events and accounting tasks. This includes selecting and blocking group rooms for arriving guests, creating house accounts for groups and events, and ensuring that all billing is accurate and reflects any concessions provided. The coordinator will collaborate closely with the Sales team to fulfill guest requests for meeting room setups and food and beverage services, particularly for VIP guests. Analyzing banquet event orders and coordinating with the Sales team to accommodate special requests for event arrangements is also a key responsibility. The Operations Coordinator will work alongside the General Manager to manage various accounting duties, including cash deposits, chargebacks, accounts receivable, and invoicing. Monthly reconciliation of Hilton Honors invoices and collaboration with a centralized account for depository payments are also part of the role. The position requires flexibility in scheduling, as the coordinator will be expected to work day and evening shifts, including weekends and holidays, to meet the needs of the hotel and its guests.

Responsibilities

• Assist the General Manager in investigating Guest Assistance and Stay Experience Alerts.
• Check-in and check-out guests following special instructions adhering to established security and credit policies and procedures, using standards of service.
• Select and block group rooms for arriving guests using the computer system.
• Create House Accounts for Groups and Events, including accurate contact information and payment details.
• Collaborate with the Sales team to fulfill guest requests for meeting room set-up and food & beverage, including VIP guests.
• Assist with closing house accounts to ensure billing is correct with proper concessions.
• Analyze banquet event orders and collaborate with the Sales Team to fulfill any special requests for event arrangements.
• Manage accounting duties, including cash deposits, chargebacks, accounts receivable and invoicing, in collaboration with the General Manager.
• Reconcile Hilton Honors Invoices monthly and work with a Centralized Account for depository payments.
• Perform additional duties and projects as assigned.

Requirements

• High-school diploma required.
• Associate degree in Hospitality or general business is preferred.
• 2+ Years of prior Hotel or Hotel Front Desk Experience with Hilton brands preferred.
• Ability to work with computers; PMS experience, Hilton OnQ system, highly preferred.
• Excellent communication skills in English and Spanish, preferred.
• Flexible schedule availability, required to work day and evening shifts, including weekends and holidays.
• Ability to multitask and handle stress in busy periods.

Benefits

• Free parking
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)