Hotel Sales Manager

$72,000 - $75,000/Yr

Hotel Triton - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Accommodation

About the position

The Hotel Sales Manager at Hotel Triton is primarily responsible for prospecting, selling, and servicing group rooms and catering bookings, particularly within the SMERF (Social, Military, Educational, Religious, and Fraternal) and Tour & Travel segments. This role emphasizes building strong customer relationships, meeting revenue goals, and ensuring exceptional service delivery for events and group stays. The position requires a proactive sales approach and the ability to manage multiple tasks effectively while collaborating with various hotel departments.

Responsibilities

• Actively prospecting for new business to generate group revenue.
• Conducting inside and outside sales calls to acquire new accounts.
• Capturing competitor's accounts through networking and research.
• Responding to incoming leads within 24 business hours and following up on inquiries.
• Building strong customer relationships and providing outstanding service.
• Managing and executing group blocks and rooming lists.
• Preparing and reviewing sales contracts, group resumes, and BEOs with clients.
• Organizing and detailing programs, including verification of space and menus.
• Occasionally managing function setup and execution details.
• Ensuring proper utilization of Delphi and maintaining accurate data.
• Maintaining well-documented and organized client files.
• Liaising with clients and hotel staff to ensure a seamless experience.
• Conducting on-site hotel inspections and pre-conference meetings with clients.
• Negotiating group rates and working with the revenue team to close deals.
• Assisting the Director of Sales and Marketing in improving hotel sales processes.

Requirements

• Degree in Business Administration, Marketing, or Hospitality/Hotel Management preferred.
• Minimum one year in hotel sales or catering experience preferred.
• Minimum one year in customer service or hotel front desk experience preferred.
• Experience in writing and administering sales contracts, BEOs, and Group Resumes.
• Knowledge of catering sales and event planning is a plus.
• Proficiency in Microsoft Office and ability to learn the hotel's PMS.
• Experience in Delphi or Opera PMS is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work collaboratively with hotel staff.

Nice-to-haves

• Experience in catering sales regarding receptions and special events.
• Outgoing personality and a passion for hospitality.
• Highly developed customer service skills.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance