Hourly Assistant

Dunkin' - Franklin, NC

Full-time - Entry Level

Franklin, NC

Food Services and Drinking Places

About the position

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Role model exceptional guest service and ensure guests are the highest priority.
• Assist Restaurant Manager in promoting an environment with a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed and monitor team performance to meet quality, service, and cleanliness standards.
• Complete all required training including ServSafe certification.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Requirements

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management skills
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)