HOUSE ATTENDANT

$60,632 - $80,850/Yr

Hard Rock International - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Food Services and Drinking Places

About the position

The House Attendant plays a crucial role in supporting the housekeeping department by ensuring that all public spaces are clean and presentable, coordinating linen supplies, and assisting Room Attendants. This position involves a variety of tasks aimed at maintaining a high standard of cleanliness and guest satisfaction within the hotel environment.

Responsibilities

• Assist Room Attendants in cleaning rooms, as needed.
• Promptly answer the designated pager.
• Receive incoming deliveries and store correctly.
• Count, distribute and maintain stock levels in all linen closets.
• Communicate with the housekeeping management team regarding daily duties to be completed and duties that have been completed.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Assist Room Attendants in deep cleaning guest rooms.
• Assist in guest requests as needed.
• Pick up/deliver guest laundry.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Deliver guest request items to guest rooms.
• Use Hotsos to clean and stock linen closets.
• Inform Managers and drop off to Security any lost property items found.
• Empty trash from linen closets.
• Ensure dirty glasses are brought down to stewarding for washing and returned to housekeeping closets.
• Report immediately any damages or maintenance issues to your manager or entered in Hot Sos.
• Have a good understanding of the Health and Safety regulations, and fire procedures.
• Knowledgeable of the housekeeping equipment and their use.
• Carry out spring cleaning and daily cleaning of all areas of the hotel as directed by Director of Housekeeping, Assistant Director of Housekeeping and Floor Managers.
• Move any furniture in the rooms as directed.
• Place/remove/clean hotel floor mats.
• Clean front of the hotel including planters.
• Clean/maintain BOH areas including lockers, loading dock.
• Clean, maintain HSK storages, inventory items as per managers' direction.
• Remove dirty linen from Room Attendant carts and linen closets and take to laundry.
• Assist in removing and installing of the shower curtain in the guestrooms as needed.
• Clean elevators, windows, furniture, lighting, fixtures, drapes, vents, and plants.
• Count and sort linen.
• Assist with the cleaning of sidewalks sweeping and power washing.
• Sweep and mop stairwells floors, vacuum guestroom corridors, and shampoo carpets.
• Clean guestroom balconies as needed and requested by Housekeeping Floor Managers.
• Deliver and remove cribs, highchairs, baby bathtubs and rollaway beds.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Count, sort through and separate the dirty to be collected by the laundry company.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees can maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Take initiative and offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.

Requirements

• Secondary school degree preferred and/or previous work experience in service for at least 1 year.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English; additional languages preferred.

Benefits

• Competitive hourly wage ranging from $29.15 to $38.87.
• Full-time employment with opportunities for overtime.