House Manager for Local Theater/Event Venue

$41,600 - $41,600/Yr

Unclassified - Boca Raton, FL

Part-time - Entry Level

Boca Raton, FL

About the position

The House Manager at The Studio at Mizner Park is a pivotal role responsible for overseeing the day-to-day operations of the theater and event venue. This part-time position is essential for ensuring a seamless experience for both guests and performers during live performances and events. The House Manager will manage front-of-house operations, supervise staff, coordinate with event organizers, and address any issues that arise during events. The Studio at Mizner Park is dedicated to providing an exceptional experience for patrons and performers alike, making this role crucial to the venue's success. In this role, the House Manager will oversee and manage front-of-house operations during live performances and events. This includes coordinating with production staff, performers, and event organizers to ensure that all technical and logistical needs are met. The House Manager will ensure that the venue is prepared for each event, including seating arrangements, signage, and general setup. Additionally, they will monitor and maintain the safety and comfort of patrons and staff throughout events, ensuring compliance with safety regulations and emergency protocols. The House Manager will also supervise and coordinate the activities of front-of-house staff, including ushers and ticket scanners. They will provide training and support to staff to ensure high levels of customer service and operational efficiency. Developing and implementing staff schedules to ensure adequate coverage for all events is also a key responsibility. Addressing and resolving any patron concerns or complaints in a professional and courteous manner is essential to ensure that patrons have a positive experience. Administrative duties will include maintaining accurate records related to event operations, coordinating with the box office and marketing teams, and acting as the main point of contact for event organizers and performers. The House Manager will assist with the planning and execution of special events, including VIP receptions and community outreach programs, making this a dynamic and engaging position.

Responsibilities

• Oversee and manage front-of-house operations during live performances and events.
• Coordinate with production staff, performers, and event organizers to ensure that all technical and logistical needs are met.
• Ensure that the venue is prepared for each event, including seating arrangements, signage, and general setup.
• Monitor and maintain the safety and comfort of patrons and staff throughout events.
• Supervise and coordinate the activities of front-of-house staff, including ushers, ticket scanners, and other staff.
• Provide training and support to staff to ensure high levels of customer service and operational efficiency.
• Develop and implement staff schedules to ensure adequate coverage for all events.
• Address and resolve any patron concerns or complaints in a professional and courteous manner.
• Enforce venue policies and procedures, including safety regulations and emergency protocols.
• Conduct regular inspections to ensure that the venue meets health and safety standards.
• Maintain accurate records related to event operations, including incident reports and staff hours.
• Coordinate with the box office and marketing teams to ensure effective communication and promotion of events.
• Act as the main point of contact for event organizers and performers, facilitating smooth communication and coordination.
• Assist with the planning and execution of special events, including VIP receptions and community outreach programs.

Requirements

• Bachelor's degree in Theater Management, Hospitality, Event Management, or a related field encouraged but definitely not required.
• Experience in venue management, event coordination, or a related field.
• Previous experience in a live performance environment or entertainment industry is highly desirable.
• Strong organizational and multitasking skills with the ability to manage multiple events and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups including patrons, staff, and performers.
• Proven leadership and team management abilities, with experience in training and supervising staff.
• Strong problem-solving skills and the ability to handle unexpected issues calmly and efficiently.
• Familiarity with theater operations, including stage management, audio-visual equipment, and front-of-house procedures.
• Proficiency in using event management software and other relevant technology.

Nice-to-haves

• Experience in customer service within the hospitality or entertainment industry.
• Knowledge of local theater scene and community engagement strategies.

Benefits

• Part-time position with flexible hours.
• Opportunity to work in a vibrant and dynamic environment.
• Engagement with the local community through events and performances.