HOUSEKEEPER LEAD (FULL TIME)

$52,000 - $52,000/Yr

Compass Group - Worcester, MA

Part-time,Full-time - Entry Level

Worcester, MA

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Housekeeper Lead position at Crothall Healthcare involves supervising and training housekeeping staff to ensure high standards of cleanliness and service in a healthcare environment. The role includes managing staff schedules, resolving guest complaints, and conducting inspections to maintain quality service. This position is crucial for enhancing the healthcare experience through effective leadership and attention to detail.

Responsibilities

• Supervises, trains, and inspects the performance of assigned housekeeping staff.
• Provides quality service to customers by offering one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios, and beepers to assigned staff and maintains accurate records.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems.
• Instructs designated personnel to correct deficiencies in equipment.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure the highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team and exhibits professionalism with customers and fellow employees.

Requirements

• At least 2 years of previous housekeeping experience is preferred.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)