About the position
The Housekeeping Attendant at IHG Hotels & Resorts plays a crucial role in maintaining the cleanliness and orderliness of hotel rooms and common areas. This position involves performing a variety of light cleaning duties to ensure that both private households and commercial establishments, such as hotels, are kept in pristine condition. The primary responsibilities include making beds, replenishing linens, cleaning rooms and hallways, and vacuuming. The Room Attendant is expected to ensure that housekeeping carts, cart rooms, and laundry areas are maintained to the company's standards while in use. This includes stocking carts and cart rooms as necessary or as directed by management. In addition to cleaning duties, the Housekeeping Attendant is responsible for reporting any maintenance issues directly to the front desk or the manager on duty. They must also report any guest property that may be left behind in the room to the front desk and management. The role requires assisting guests by providing reasonable accommodations in response to their requests whenever possible and practical. Compliance with all safety and security policies and procedures is essential. The Housekeeping Attendant may also be assigned to clean other areas of the hotel as needed, including the associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas. Overall, the position is vital for maintaining the hotel's cleanliness and ensuring a pleasant experience for guests. Other duties may be assigned by the management team as required.
Responsibilities
- Perform light cleaning duties to maintain cleanliness in hotel rooms and common areas.
- Make beds and replenish linens as needed.
- Clean rooms, hallways, and other areas of the hotel.
- Vacuum carpets and floors in guest rooms and public areas.
- Maintain housekeeping carts, cart rooms, and laundry areas to company standards.
- Stock carts and cart rooms as necessary or directed by management.
- Report maintenance issues to the front desk or manager on duty.
- Report any guest property left in rooms to the front desk and management.
- Assist guests with reasonable accommodations in response to requests.
- Comply with all safety and security policies and procedures.
- Clean other areas of the hotel as assigned by management.
Requirements
- Ability to understand instructions, policies, and guidelines.
- Effective communication skills with management and staff.
- Ability to follow guidelines and adhere to productivity measurements.
- Good judgment in all situations.
- Availability to work on Fridays, Saturdays, and Sundays.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
