Housekeeping Houseperson - Full Time - Detroit

About the position

At MGM Resorts International, the role of a Hotel Houseperson is pivotal in creating memorable experiences for our guests. This position is not just about cleaning; it’s about setting the stage for an excellent guest experience by ensuring that each assigned room is immaculate and ready for guest arrival. As a Hotel Houseperson, you will engage with guests' unique stories and needs, taking ownership of their experience to create WOW memories that they will cherish long after their stay. This role embodies our commitment to excellence and our core values, which emphasize culture, diversity, and teamwork. Your day-to-day responsibilities will include maintaining cleanliness in assigned areas, which involves a variety of tasks such as cleaning ash urns, dusting lamps and mirrors, mopping marble or tile floors, and delivering requested items like refrigerators and cribs to guest rooms. You will also be responsible for emptying trash and linen from Guest Room Attendants' carts, maintaining inventory levels, and ensuring that supplies are stocked in assigned lockers. Following safety procedures and cleaning protocols is essential, as is the ability to respond quickly to any flooding incidents. You will also clean restrooms, vacuum halls and lobbies, and ensure that all areas are presentable and welcoming for our guests. The ideal candidate for this position will possess a strong knowledge of cleaning procedures, equipment, and supplies, and will be able to follow directions effectively. Excellent organizational skills are crucial, as you will need to function under time constraints and meet established deadlines while paying close attention to detail. Strong listening abilities, judgment skills, and customer service skills are essential for effective communication with all business contacts. Maintaining a professional appearance and adhering to company standards is also a key aspect of this role.

Responsibilities

• Ensure that assigned areas are kept clean and neat.
• Clean ash urns, lamps, mirrors, and pictures.
• Mop and clean all marble or tile floors in assigned area.
• Deliver requested items, such as refrigerators, pillows, rollaways, cribs, etc., to guest rooms.
• Empty all trash and linen from the Guest Room Attendants' carts as needed.
• Maintain inventory levels and deliver supplies to assigned lockers.
• Follow Quick Flood Response procedures and safety procedures.
• Clean restrooms in assigned areas and vacuum all halls, lobbies, and edges.
• Clean all hall railings, marks on wallpaper, stairwells, and lockers.

Requirements

• Knowledgeable of all cleaning procedures, equipment, and supplies.
• Ability to follow directions effectively.
• Excellent organizational skills to function effectively under time constraints and within established deadlines.
• Strong attention to detail.
• Effective listening abilities with strong judgment skills.
• Excellent customer service skills and interpersonal skills to communicate effectively with all business contacts.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health Benefits.
• Health & Income Protection Benefits (For eligible employees).
• Maintain a work/life balance.
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Various programs and networking opportunities to help you get promoted.
• Volunteer opportunities to give back to the community.
• Other various discounts with company partners such as travel, electronics, online shopping, and many more.