HOUSEKEEPING OPERATIONS MANAGER, 2nd shift, Columbia MD

Crothall Healthcare - Columbia, MD

Full-time - Mid Level

Columbia, MD

10,001+ employees

Administrative and Support Services

About the position

The Housekeeping Operations Manager is responsible for overseeing the operational needs of the housekeeping department within a healthcare setting. This role involves coordinating frontline staff tasks, ensuring high-quality service delivery, and acting as a liaison between administration and unit departments. The manager will also be involved in hiring, training, and supervising staff, as well as conducting inspections and reporting on departmental goals and accomplishments.

Responsibilities

• Establish and annually review standards and work procedures for all staff.
• Plan work and staffing schedules to ensure adequate services are rendered.
• Assist in the hiring process, including interviewing, hiring, and training new associates.
• Orient, develop, and supervise all supervisory/housekeeping staff.
• Conduct regular inspections and make recommendations to the facility.
• Conduct monthly reporting of goals, accomplishments, and future plans.
• Provide staff education and continuous training.
• Communicate with staff, administration, and other departments.
• Coordinate outside services such as pest control, window cleaning, and waste management.

Requirements

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor's degree is preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)