HOUSEKEEPING OPERATIONS MANAGER, Randallstown, MD

Compass Group - McDonogh, MD

Full-time - Mid Level

McDonogh, MD

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

As an Operations Manager at Crothall Healthcare, you will oversee the operational needs of the support services department, ensuring high-quality service delivery. This role involves coordinating frontline associates, liaising between administration and unit departments, and maintaining service standards.

Responsibilities

• Establish and annually review standards and work procedures for all staff.
• Plan work and staffing schedules to ensure adequate services are rendered.
• Assist in the hiring process, including interviewing, hiring, and training new associates.
• Orient, develop, and supervise all supervisory/housekeeping staff.
• Conduct regular inspections and make recommendations to the facility.
• Conduct monthly reporting of goals, accomplishments, and future plans.
• Provide staff education and continuous training.
• Communicate with staff, administration, and other departments.
• Coordinate outside services such as Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program.

Requirements

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)