Housekeeping Supervisor

Table Mountain Casino - Friant, CA

Full-time - Mid Level

Friant, CA

Amusement, Gambling, and Recreation Industries

About the position

The Housekeeping Supervisor at Table Mountain Casino is responsible for overseeing the cleanliness and maintenance of hotel areas, ensuring that the highest standards of cleanliness are upheld. This role involves supervising House Attendants and Room Attendants, managing daily operations, and addressing guest service requests to ensure satisfaction. The supervisor will also handle staffing, training, and scheduling of the housekeeping team, while maintaining effective communication with other departments.

Responsibilities

• Supervise all House Attendants and Room Attendants on shift.
• Assign daily work assignments to Room and House Attendants and may perform cleaning duties.
• Assist in posting room occupancy records.
• Respond quickly to guest requests in a friendly manner.
• Assist with guest service resolutions regarding housekeeping service or equipment to ensure guest satisfaction.
• Post work orders for any hotel room, hallway, storage area, and public area repairs.
• Collect lost and found items from the Room and House Attendants and follow Company-wide lost and found procedures.
• Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, and public areas.
• Ensure adherence to all sanitary and safety policies and procedures.
• Maintain adequate shift coverage and scheduling to ensure proper coverage based on workload and demand of the Hotel business.
• Maintain effective working conditions with other departments, personnel, and guests.
• Review the cleanliness of the Hotel with Director of Hospitality on a regular basis.
• Maintain and complete departmental employee records including tracking forms, disciplinary action, commendations, evaluations, and any other personnel related forms.
• Stock, inventory, and monitor all linen, supplies, equipment.
• Report any safety related repairs or requests to the Director of Hospitality.
• Responsible for the staffing, training, and scheduling of Hotel Room and House Attendant Team Members based on forecasted occupancies.
• Ensure the completion of any housekeeping reports and communicate the clean and available rooms to the Guest Services Department.
• Responsible for communication within their department ensuring that information is effectively communicated with Team Members.
• May operate company vehicles or equipment as assigned.

Requirements

• High school diploma or GED required.
• Two (2) years of experience in housekeeping services and floor care required.
• One (1) year of supervisory and management experience preferred.
• Previous hospitality (casino, hotel, or guest service) experience preferred.

Nice-to-haves

• Experience in human resources management.
• Strong guest services skills.