Housekeeping Supervisor

Crestline Hotels & Resorts - Houston, TX

Full-time - Mid Level

Houston, TX

Accommodation

About the position

The Housekeeping Supervisor is responsible for overseeing and coordinating the work activities of the housekeeping staff in a hotel setting. This role ensures that cleanliness, sanitation, and organization are maintained throughout the hotel, while also addressing guest complaints and ensuring guest satisfaction.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of room status and report discrepancies.
• Ensure that assigned staff have reported to work and document any late or absent employees.
• Coordinate breaks for assigned staff and prepare assignment sheets.
• Assign guest room keys and beepers to staff, maintaining accurate records for security.
• Communicate changes to assignment sheets as they arise during shifts.
• Inspect supply levels of floor closets and assign personnel to rectify deficiencies.
• Check Room Attendant's carts for proper supplies and cleanliness.
• Inspect rooms cleaned by Room Attendants using designated checklists.
• Directly contact Room Attendants to relay deficiencies for correction.
• Update room status after approving cleanliness and condition according to standards.
• Check vacant rooms and verify status of discrepant rooms throughout the shift.
• Inspect DND rooms and verify their status.
• Mark dirty sheets in randomly selected rooms and ensure they are changed by Room Attendants.
• Counsel Room Attendants on discrepancies found during inspections.
• Inspect public areas and service areas after cleaning, using designated checklists.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering for urgent repairs.
• Conduct training of staff as assigned and provide feedback on performance to management.
• Report disciplinary problems to management and participate in employee counseling.
• Document pertinent information in the department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and follow-up actions with management.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Requirements

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.