Housekeeping Supervisor

About the position

The Housekeeping Supervisor at Gun Lake Casino Resort plays a vital role in maintaining the cleanliness and comfort of the property, ensuring guest satisfaction in a high-occupancy environment. This position involves leading a team of housekeeping staff, overseeing daily operations, and upholding AAA Four Diamond service standards. The supervisor is responsible for training staff, managing schedules, and addressing guest concerns, all while fostering a positive work environment that aligns with the company's core values.

Responsibilities

• Lead, motivate, and supervise a team of housekeeping and laundry staff.
• Provide guidance, support, and training to maintain high standards of cleanliness and guest satisfaction.
• Teach and train the proper steps of service ensuring consistency in delivery.
• Support the Executive Housekeeper in overseeing day-to-day housekeeping operations.
• Coordinate and oversee daily housekeeping activities, including room cleaning and public area maintenance.
• Assign tasks, monitor performance, and ensure adherence to established procedures.
• Address any operational issues or guest concerns promptly and effectively.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and orderliness.
• Facilitate clear and effective communication between departments regarding room availability and status.
• Monitor inventory levels of cleaning supplies and coordinate replenishment as needed.

Requirements

• Must be 21+ years of age.
• High school diploma or GED equivalent required.
• Some college or a college degree in hospitality or related field is preferred.
• Previous experience in a supervisory role within the housekeeping department of a luxury hotel or resort preferred.
• Working knowledge of hotel/housekeeping management software and systems required.
• Strong leadership and interpersonal skills.
• Excellent organizational and time management abilities.
• Solid understanding of housekeeping operations, including cleaning techniques and inventory management.
• Familiarity with health, safety, and sanitation regulations.

Nice-to-haves

• Proficiency in Versa and MS Office preferred.
• Ability to work in a fast-paced, busy, and stressful environment.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts
• Opportunities for professional development