Housekeeping Supervisor

$56,160 - $56,160/Yr

Marriott International - Redwood City, CA

Full-time - Mid Level

Redwood City, CA

Accommodation

About the position

The Housekeeping Supervisor at Courtyard by Marriott Redwood City is responsible for overseeing the housekeeping department, ensuring cleanliness and order in guest rooms, meeting rooms, and public spaces. This role involves training and coaching staff, managing supply inventory, and maintaining compliance with brand quality standards. The supervisor will also support the hotel's leadership team in managing labor costs and staffing guidelines, while fostering effective guest relationships and ensuring staff adherence to professional standards.

Responsibilities

• Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order.
• Coordinate cleaning and maintenance schedules according to guest needs, in coordination with front desk and maintenance personnel.
• Verify completion of laundry and inventory restocking.
• Train and coach the housekeeping staff in specific cleaning and room placement job tasks and in completion of daily schedules.
• Support the hotel's leadership team in managing labor costs within budget standards and staffing guidelines for rooms sold.
• Follow facility safety and security guidelines and participate in property safety committee.
• Manage supply inventory and monitor storage procedures and Housekeeper / House Attendant cart arrangements.
• Develop work schedules and coordinate staff work assignments in conjunction with hotel General Manager or Assistant General Manager.
• Conduct regular tours of work areas, reviewing housekeeping efforts of staff and checking for productivity in completion of assignments.
• Assist the General Manager in team member selection process and provide input for associate performance reviews.
• Ensure that facility complies with brand quality performance standards.
• Maintain effective guest relationships and ensure staff compliance with professional dress and grooming standards.

Requirements

• Strong leadership skills and ability to lead by example.
• Excellent communication and customer service skills.
• Experience in housekeeping management and custodial experience.
• Ability to manage physical demands of the job, including standing, walking, bending, lifting, and squatting for extended periods.
• Time management skills and ability to prioritize tasks.

Nice-to-haves

• Hotel experience
• Driver's License

Benefits

• Travel reimbursement
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance